Insurance & Protection
Every Eaze Auto Trade rental comes with comprehensive insurance as standard. Here is exactly what is covered — and what optional protection you can add.
What's Covered
Standard inclusions are provided at no extra cost. Optional coverage can be added at booking.
Comprehensive Insurance
IncludedEvery vehicle in our fleet is covered by a locally licensed comprehensive motor insurance policy. You are protected against accidents, fire, and theft from the moment you take the keys.
Third-Party Liability
IncludedStandard third-party liability coverage is included in all rentals at no extra cost, fulfilling Malaysia's Motor Vehicles Act requirements. This protects you against claims arising from damage or injury caused to a third party.
Collision Damage Waiver (CDW)
Available as add-onIn the event of an at-fault collision, CDW limits your financial liability to the excess amount stated in your rental agreement — consistent with standard industry practice. CDW does not apply to damage caused by gross negligence, prohibited vehicle use, or driving under the influence. Ask us about excess waiver options to reduce your exposure further.
24/7 Roadside Assistance
IncludedWe are available around the clock for breakdowns, flat tyres, battery failures, and other roadside emergencies. Standard roadside assistance is included with every rental. Priority Assistance — guaranteeing a faster on-site response — is available as an upgrade.
Personal Accident Coverage
Optional add-onOptional personal accident insurance provides a benefit covering medical expenses and compensation for the named driver and passengers in the event of an accident. This coverage is available on request at the time of booking and is subject to policy terms.
What Can Void Your Coverage
Insurance coverage is conditional. The following actions may result in a void claim:
Driving under the influence of alcohol or drugs
Allowing an unlisted driver to operate the vehicle
Driving outside the permitted territory without prior consent
Using the vehicle for prohibited purposes (racing, off-road, commercial hire)
Wilful or gross negligent damage to the vehicle
Failure to report an accident to us and to the police within the required timeframe
Insurance FAQs
Is insurance included in the rental rate?
Yes. All rental rates include comprehensive motor insurance and third-party liability as standard. You are covered from the moment you take the vehicle.
What is a Collision Damage Waiver (CDW)?
CDW is a coverage option that limits the amount you would have to pay out of pocket if the rental vehicle is damaged in an at-fault collision. Without CDW, you remain liable up to the excess amount specified in your rental agreement. CDW reduces or eliminates that exposure, depending on the option selected.
What does CDW not cover?
CDW typically does not cover damage resulting from: driving under the influence of alcohol or drugs, use of the vehicle in a manner prohibited by the rental agreement (e.g. off-road), wilful damage, or driving outside the permitted territory. Always read your agreement carefully.
Am I covered if a second driver is involved in an accident?
Only drivers listed on the rental agreement are covered by the policy. Adding an extra driver (RM 20/day) ensures they are also covered. Unlisted drivers void coverage.
What happens if the car is stolen?
Theft is covered under our comprehensive insurance policy. In the event of theft, report to the nearest police station immediately and provide us with the report. Standard insurance excess conditions apply.
Does the insurance cover outstation travel?
Travel within Peninsular Malaysia is generally covered. Travel to Singapore, Sabah, or Sarawak requires prior written consent and may involve additional coverage arrangements. Please inform us before booking for outstation trips.
Questions About Coverage?
Our team will walk you through all protection options before you sign anything.